Privacy & Terms

Last updated: 23 July 2026

What we store

Your account: name, email, and your password stored as a secure hash (we can never read it). Your recovery code is also stored hashed.
Your progress: practice scores, streaks, levels, saved words, and transcripts of practice attempts — this is what powers your coaching and progress charts.
Partner features: your practice profile, messages, and voice messages you send to partners (stored until you delete them). Blocks and abuse reports are stored so we can keep the community safe.
Payments: handled by Paypack. We store the transaction reference, amount, and the Mobile Money number you entered — never your PIN.

What we don't keep

Practice recordings are not stored. Audio from solo practice, storytelling, level checks and the in-call coach is transcribed to text and then discarded.
Calls are not recorded by SpeakWise. Calls normally travel directly between participants. When a direct connection is unavailable, encrypted media can be relayed through a TURN service to complete the call.
We do not sell your personal information. Free accounts may see ads served by Google AdSense. Google may process information such as your IP address, device information, cookies, or advertising identifiers according to your consent choices and Google's policies. Premium accounts do not receive these ads.

AI processing

SpeakWise uses cloud services to transcribe speech and generate coaching, translations, stories, and natural voice audio. Relevant text, transcripts, or audio are sent to providers such as Groq and ElevenLabs only when needed for the feature you use. Account and learning data is hosted using Neon and Render. Do not include sensitive personal information in practice answers or partner messages.

Advertising and consent

Direct sponsor messages and Google AdSense can appear for eligible Free users when advertising is enabled by SpeakWise. Where required, we ask for consent before personalized advertising or advertising storage is used. You can choose an ad-free Premium plan.

Terms of use

Be respectful to practice partners. Harassment, hate speech, or inappropriate content will get your account removed — use the in-app report and block tools if someone mistreats you.
Pro subscriptions are billed via Mobile Money for the period shown at purchase. Contact us within 7 days for billing problems.
SpeakWise is a learning tool provided as-is; we work hard on reliability but can't guarantee uninterrupted service.

Your choices

Hide yourself from partner search anytime: Partners → edit profile → turn off "Show me in partner search".
Delete your messages: long-press any message you sent.
Delete your account inside SpeakWise: You → Settings → Account and privacy → Delete my account.
If you no longer have access to the app, use our account deletion page. We normally complete verified requests within 7 days.

Contact

Questions, deletion requests, or billing issues: kwibukaconfiance@gmail.com